AI workflow automation for customer support - Slack & more.
Workflows
Builder
Builder lets teams create scalable workflows that automate work without writing a single line of code. It brings structure to complexity using a visual interface powered by triggers and actions.
Triggers
Triggers automate workflows when key events happen, such as emoji reactions, task creation, or SLA breaches. Your team stays informed, responsive, and efficient.
- Slack channel created
- Ticket updated
- Ticket SLA breached
- Task created
- Activity created
- Slack member joined
- Slack emoji reaction
Actions
Actions power what happens next, from Slack notifications and ticket updates to auto-responses and notes. They help teams respond faster, document clearly, and keep every workflow moving forward.
- Create note
- Ticket update
- Auto-response
- Update task
- Escalate
- Slack notification
Build AI powered workflows.
Trusted by top performing modern teams
CustomersupportAI.
Channels
Trending
- What is Thena?
- Agentic AI chat
- Support AI for B2B
- Slack connect
- Slack for support
- Email vs Slack
- Discord vs Slack
- Helpdesk
- B2B SaaS support
- CSAT in B2B
Ticketing
- Tickets
- Team boards
- Groups
- Routing
- Statuses
- Ticket fields
- Forms
- SLA
- Working hours
- Auto-responder
- CSAT
- Customer portal
- Snippets
- Workflows
- Related tickets
- Internal threads
- Emoji actions
Account
Knowledge base
Broadcasting
AI
- AI agents
- AI chat
- AI co-pilot
- AI logs
- MCP server