Customer OS with adaptive AI agents

Hey team, uploads to our projects are failing — it says

"Storage quota exceeded." What's going on?

Thanks for reaching out! Your current

plan includes 500GB of storage. Based

on recent activity, you’re close to your limit.

Can we get a temporary extension while we sort

it out internally?

A full, AI-powered operating system for customer communication and resolution.

How your AI agents work behind the scenes

• Knowledge retrieval: Access relevant internal knowledge sources.
• MCP client: Connect your AI models and agents to Thena.
• Entitlements: Dynamically tailor responses by entitlements.
• User memory: Maintain consistent user context across chats.
• Deployments: Seamlessly deploy AI across environments.
• Entity memory: Retain business entity knowledge intelligently.
• Custom prompts: Configure AI responses using custom prompts.
• Agent flows: Build scalable multi-step agent workflows.

Every support workflow, handled by AI.

AI creates tickets, fills fields, reminds, hands off, summarizes, extracts insights, and collects feedback directly from conversations across Slack, Teams, email, and more.

• Create ticket
• Fill field
• Remind
• Handoff
• Summarize
• Create Insight
• Collect feedback

We see incredible results,

50% fewer tickets hitting humans.

Customer support AI agent for web apps.

Jennice

Hi Jennice! That usually happens when the cache isn’t cleared.

Are you calling /syncBillingData on each dashboard load?

Taylor

Taylor

No, just on login.

Jennice

That would be helpful.

Got it. Try calling it on view load or set a shorter cache TTL.

Want a quick code sample?

Taylor

Deploy AI agents anywhere—your web chat, app, or portal. Deliver expert-level answers instantly, in any language, tone, or domain. Scale global support, reduce wait times, and maintain continuity with smooth human handoffs when needed.

Your AI evolves in real time—adapting to context, learning from every interaction, and delivering precision at scale.

Meet your AI support workforce

Support agent

AI that handles every ticket, from start to resolution.

• Resolve
• Create ticket
• Assign ticket
• Read knowledge base
• Summarize tickets
• Suggested response

AI agents handle customer conversations across Slack, Teams, email, and chat. Set triggers, craft prompts, and let AI resolve or reroute tickets at the right moment, based on your logic or customer behavior.

Automate workflows across every touchpoint.

• Auto-fill fields
• Status change
• Auto-close tickets
• Update knowledge base
• AI coaching

Complex operations, elegantly automated. AI agents generate summaries, extract insights, close tickets, populate fields, and route tasks. Workflows that once needed teams now run in seconds with intelligence.

Customer support AI.

Channels

• Email
• Slack
• Live chat
• Web forms
• MS Teams
• Discord