Thena is a game-changer for Slack interactions

As your customer base grows, Slack turns into an unstructured mess. Thena transforms that chaos into a system of record — with tickets, SLAs, and CSATs, all inside Slack.

#1 Slack-native platform for B2B Support

Found an issue with our data pipeline feeding the agents, seems to be inconsistent. Can someone help debug this? 🤔
Govind

Ticket creation

Users log issues in Slack—Thena captures and turns them into tickets instantly, no extra tools needed.

Slack ticket feed

Auto-tag, assign, and act on tickets with built-in sentiment, urgency, and account data.

Auto-responses

Set intelligent, branded replies when your team’s away. Handle holidays, weekends, and missed SLAs.

Broadcasts

Push key updates into the right channels. Track delivery and automate follow-ups.

Why Thena Slack integration?

Purpose-built for B2B support inside Slack—ticketing, SLAs, CSAT, and broadcasts that legacy tools can’t match.

Thena

Love for Thena and Slack integration

"Using Thena allows me and my team to talk to our customers from one place, no matter how the customer is contacting us."
— Jessica L, Head of customer success

"What I appreciate most about Thena is its ability to integrate Slack support into our existing ticketing system without disrupting our established technical support workflows."
— Jessica C, Director, Global technical support

"We have a lot of shared Slack channels with our customers, and Thena allows us to actually stay on top of all the messages, ensuring that we don't forget to reply to anything"
— Celine D, Senior customer success manager

"Incredible tool for anyone using Slack for customer support"
— Brandon F, CEO

"It's complete integration with Slack allowing B2B companies to get their clients inside Slack and see a dedicated ticketing system, it is mindblowing"
— Juan F, IT manager

"Thena helped us tame wild-wild-west Slack support"
— Daniel S, Technical team lead

FAQ

How is Thena different from Zendesk or Intercom’s Slack apps?

Thena isn’t a Slack app added to a support tool — it is the support tool, purpose-built for Slack. While Zendesk and Intercom offer limited, bolt-on Slack bots, Thena turns Slack into a full-fledged support channel: AI-native ticketing, live CSATs, SLA tracking, and account-level insights — all without leaving the thread. No handoffs. No context lost. No switching tabs.

Can Thena handle complex workflows like SLAs and multi-agent routing — inside Slack?

Absolutely. Thena brings enterprise-grade workflows into Slack, including SLA policies, escalations, ownership rules, and smart AI-based routing. It’s designed for B2B teams running real-time support at scale — not just FAQ deflection. Think of it as the control center for customer operations, embedded directly where your team already works.

We already use Slack for customer conversations. Why do we need Thena?

Using Slack without Thena is like running support from a group chat — chaos scales fast. Thena gives structure: automatic ticket creation, AI summaries, knowledge grounding, Slack-native CSATs, and proactive account-based broadcasts. Your team stays responsive, organized, and accountable — even as your Slack channels multiply.

The best of Slack for customer support

Resources

Slack community ticketing: Manage support easily with Thena
Jun 21, 2025
By Mike Molinet

5 reasons Slack Connect guarantees a higher net retention rate
Jan 14, 2025
_By Paulina

Best Practices for Slack Connect Channels
Jan 14, 2025
_By Paulina

#1 Slack-native integration for B2B support