Resolve customer issues, right where they start.

Unify Slack, email, and chat to route, respond, and resolve in one flow.

Built for B2B speed, context, and resolution.

Hey team, uploads to our projects are failing — it says "Storage quota exceeded." What's going on?
Thanks for reaching out! Your current plan includes 500GB of storage. Based on recent activity, you’re close to your limit.

Can we get a temporary extension while we sort it out internally?

Let AI handle the repetitive stuff. Focus your team on what matters.

Outsource complex tasks to purpose-built AI agents. Respond to customers, apply fields, create tickets, and escalate issues instantly.

Jamie
L1 support agent

Connect B2B channels

Turn chaos across Slack, email, chat into trackable tickets.

Auto-triage and route tickets Streamline team processes with customizable boards and role-based controls.

Build support hub Consolidate support content and knowledge in your own branded private or public help centers.

Automate B2B support Trigger workflows with smart AI + human logic.

The support platform for B2B

Slack-native customer support

Detect and manage tickets directly in Slack with full account context, so support teams stay fast and focused.

Powering millions of business conversations

"With Thena, our single support lead manages hundreds of customers across Slack, email, and chat, something that used to take a 4-person team." - Austin Hay, Co-founder, Clarify

Enterprise grade security to protect your customer data

Join top performing B2B teams

Support that moves at the speed of your customers.

Experience the most modern ticketing window.

Team boards
Organize tickets across multiple boards by team.
Groups
Set up groups with custom assignment logic.
Routing
Auto-assign tickets to the right group or agent.
Custom fields
Customize fields to align with your process.
SLA
Define and enforce service-level policies.
Notifications
Get real-time alerts for critical ticket updates.
Slack
Track and manage tickets directly from Slack.
Email
Convert emails into trackable tickets.
Web chat
Turn chats into tickets instantly.
MS Teams
Convert MS Teams messages into tickets.
Views
Build and embed custom ticket views.
Accounts
Track tickets by company or account.
Auto-responder
Send replies automatically while you are away.
Internal threads
Collaborate with your team on tickets.
CSAT
Collect and track customer feedback.
Insights
View key metrics on performance and trends.
Workflows
Automate repeatable ticket flows.
Knowledge base
Share and update articles from support flows.
Tasks
Track action items on accounts.
Apps
Connect Thena with your internal systems.

Makesupportyourrevenueengine.

From scrappy to scale, Thena powers your next stage.

Pricing Plans

Starter
/user/month
Up to 10 user seats
Up to 1,000 tickets/month
Slack & email
Account management
Up to 2 help centers

Standard
Billed annually
$79/user/month
Everything in Starter +
AI web chat
AI agent studio
MCP
APIs

Enterprise
$119/user/month
Everything in Standard +
AI agent custom deployments
MS Teams
Enterprise APIs
Enterprise security features

Featured reads

AI in B2B: how companies are using it to scale smarter
Read more

How to set up and analyze customer support data in Claude AI? Complete MCP integration guide
Read more

The ultimate guide to B2B customer experience management in 2025
Read more

TryThenanow.