# thena.ai

> AI-optimized mirror of thena.ai containing 50 pages totalling 43,934 words of clean markdown content, structured data, and semantic HTML. Original source: https://thena.ai. Last updated: 2026-08-09T02:53:11.960Z.

Each page is available as HTML (with JSON-LD structured data) and Markdown (text-only, ideal for LLMs and RAG).

## Homepage

- [Thena | AI customer support for B2B teams | Slack, Email, & Chat](/content/site-root.html): Transform your B2B support with our AI customer support platform: omni-channel ticketing, AI chat agents, Slack/Email/MS Teams integrations, & smart routing. (448 words)

## Articles & Blog Posts

- [Thena customers | Trusted by top performing modern B2B companies](/content/customers/index.html): Join leading B2B companies using Thena to power efficient, AI-first customer support at scale. (361 words)
- [Product usage terms and conditions | Usage policy ](/content/policy/product/index.html): Discover Thena.ai's Terms and Conditions for product usage. Understand your rights, obligations, and the policies governing our services. Read more here. (4,210 words)
- [60 B2B customer support examples for Slack, email, and chat](/content/post/b2b-customer-support-examples/index.html): Discover 60 ready-to-use B2B customer support response examples across Slack, email, and live chat to boost client communication and satisfaction. (1,722 words)
- [Data policy | Data collection & usage](/content/policy/data/index.html): Understand how Thena.ai collects, uses, stores, and protects your data. We prioritize transparency, privacy, and compliance in every aspect of data handling. (2,572 words)
- [8 best Freshdesk alternatives: Top options for 2025](/content/post/best-freshdesk-alternatives/index.html): Looking for a Freshdesk alternative? Explore the best options with features, pricing, and user reviews to help you choose the best tool for your team. (2,642 words)
- [AI in B2B companies: tools, use cases, and benefits](/content/post/ai-in-b2b/index.html): Discover how B2B companies use AI to automate support, score leads, forecast revenue, and streamline operations. Explore tools, strategies, and real-world use cases for growth. (2,331 words)
- [Thena blog | Learn about Customer support AI for B2B teams](/content/blog/index.html): Insights, trends, and deep dives into AI-driven support for B2B teams. Stay ahead with the Thena blog. (263 words)
- [Modern support stack 2026: AI, observability & growth](/content/post/modern-support-stack-best-of-breed-ecosystem/index.html): The modern B2B support stack is shifting to best-of-breed ecosystems built for observability, AI governance, and account-centric collaboration. Here’s what comes next. (1,464 words)
- [Website terms & policies | Legal information](/content/policy/website/index.html): Review Thena.ai's website terms, privacy practices, and usage policies. Learn how we protect your data and ensure a secure, transparent user experience. (2,154 words)
- [App integrations with Thena | Jira, HubSpot & More](/content/app-intregrations/index.html): Discover all Thena integrations with apps like Jira, HubSpot, Salesforce, Claude, and more. Connect your tools and manage support in one place. (170 words)
- [Top 5 AI models transforming B2B customer support in 2025](/content/post/top-5-ai-models-transforming-b2b-customer-support-2025.html): Explore the top AI models like GPT-5, Claude, Gemini, Llama, and Qwen revolutionizing B2B customer support with automation, reasoning, and efficiency in 2025. (1,751 words)
- [B2B customer journey: stages, mapping & touchpoints](/content/post/b2b-customer-journey/index.html): Learn how to map the B2B customer journey, from awareness to advocacy. Discover stages, touchpoints, and strategies to drive retention and expansion. (1,374 words)
- [Slack forms explained: How to collect data directly in Slack](/content/post/slack-forms/index.html): Learn what a Slack form is, how to use it, and why Thena is the best tool for building forms that collect structured information inside Slack. (1,753 words)
- [Proactive Spike Alerts with Online AI in Customer Support](/content/post/proactive-spike-alerts-using-online-artificial-intelligence-on-support-channels.html): Discover how online AI enables proactive spike alerts to detect issues early, enhance customer support efficiency, and boost satisfaction across all channels. (1,499 words)
- [Broadcast email guide: Free email & Slack broadcasts](/content/post/email-and-slack-broadcasts/index.html): Learn what broadcast email is, free ways to send it, and how Slack broadcasts reshape B2B communication with Thena’s proactive, scalable solution. (1,501 words)
- [AI prompts for B2B customer support: complete guide](/content/post/ai-prompts-for-b2b-customer-support/index.html): Discover the best AI prompts for B2B customer support. Learn basic, advanced, and operational prompts to speed responses, boost CX, and gain insights with AI.	 (1,182 words)
- [B2B Customer Service Response Time Benchmarks 2025](/content/post/b2b-customer-support-response-time-benchmarks/index.html): Discover 2025 B2B customer service response time benchmarks by channel, customer type, and team size. Learn how AI helps reduce costs and improve speed. (1,309 words)
- [Book a demo | Contact our team to see Thena in action](/content/book-a-demo/index.html): See Thena live. Book a demo and discover how AI can transform your B2B customer support operations. (162 words)
- [AI account management & tracking | Account summaries & notes](/content/apps/index.html): Unify Slack, email & API signals for AI-powered account tracking and summaries. Automate notes, tasks & insights to streamline B2B customer management. (191 words)
- [Link Support Tickets to Product Roadmap Decisions](/content/post/support-to-product-feedback-loop/index.html): Turn support signals into strategy. Learn how account-centric support systems transform customer tickets into product roadmap intelligence. (1,447 words)
- [AI customer support agent | AI agents for B2B ticketing](/content/ai-agents/index.html): Deploy AI customer support agents across Slack, web chat & email. Human‑like ticket resolution, task execution, handoffs & insights built for B2B support teams. (407 words)
- [Slack ticketing, helpdesk & customer support](/content/slack/index.html): Transform Slack into a powerful helpdesk. Manage tickets, customer support, and internal requests — all within Slack. Fast, seamless, and AI-native. (600 words)
- [Thena | AI customer support for B2B teams | Slack, Email, & Chat](/content/home/index.html): Transform your B2B support with our AI customer support platform: omni-channel ticketing, AI chat agents, Slack/Email/MS Teams integrations, & smart routing. (426 words)
- [AI workflow automation for customer support - Slack & more.](/content/ai-workflows/index.html): Build agentic support workflows using Thena AI—visual triggers & actions for Slack, Email, Jira, HubSpot & more. Automate ticketing, routing, notifications, no code. (233 words)
- [Security practices | Security infrastructure](/content/policy/security/index.html): Learn how Thena.ai ensures enterprise-grade security with robust data protection, encryption, and compliance standards to keep your information safe. (617 words)
- [AI knowledge base software | AI-powered knowledge management](/content/ai-knowledge-base/index.html): Build an AI knowledge base that resolves queries instantly. Enhance self-service, reduce tickets, and scale support with AI-driven answers. (317 words)
- [AI customer support for B2B SaaS | Thena #1 support platform](/content/ai-customer-support-for-b2b-saas/index.html): Thena powers AI customer support for B2B SaaS—faster resolutions, stronger renewals, and account-centric service across Slack, Teams, email, and web chat. (623 words)
- [Thena pricing plans | AI is the baseline in all plans](/content/pricing/index.html): Explore flexible pricing with AI baked into every tier. No matter your size, every Thena plan delivers powerful support automation. (208 words)
- [What Are Slack Recurring Reminders and How to Set Them Up](/content/post/slack-recurring-reminders/index.html): Slack recurring reminders in our quick guide. Explore Slack reminder examples to ensure your team members never miss important tasks. (1,169 words)
- [AI chat agents for 24/7 customer support](/content/ai-chat-agents/index.html): Deploy AI chat agents to respond instantly, reduce workload, and improve support quality. Smart, scalable support agents for modern businesses. (390 words)
- [Multi-persona ticketing for B2B teams | Customer support | Account management](/content/multi-persona-ticketing/index.html): Handle complex B2B conversations with multi-persona ticketing. Support, success, and account teams stay aligned. (342 words)
- [How to Remove a User from Slack in 5 Easy Steps | Thena](/content/post/how-to-remove-a-user-from-slack/index.html): Need to remove a user from Slack? Read our quick guide on how to easily delete an unwanted user from your Slack workspace in minutes. (806 words)
- [Thena broadcasts: Slack & email broadcasts made simple](/content/broadcasts/index.html): Manage Thena broadcasts with ease. Send Slack broadcasts and email broadcasts in one platform to streamline B2B communication and boost engagement. (488 words)
- [Thena vs Freshdesk | Support Workflow Comparison Guide](/content/thena-vs-freshdesk/index.html): Discover how Thena compares to Freshdesk. Learn how Thena’s AI and deep integrations boost ticket resolution speed and support team productivity. (201 words)
- [Explore customer support & slack tips | Thena blog](/content/blog-all-articles/index.html): Discover expert insights on customer support, Slack integrations, AI automation, and productivity tips. Stay updated with Thena’s latest blog articles. (3,693 words)

## Listings & Categories

- [Biplab from Thena | AI-driven support insights](/content/author/biplab/index.html): Explore articles by Biplab on AI, customer success, and support automation, offering deep insights into transforming customer service with Thena. (260 words)
- [Thena team insights & articles — Thena blog](/content/author/thena-team/index.html): Discover curated insights from the Thena team on AI-powered support, B2B help desks, integrations and more — all in one place on Thena’s blog. (197 words)
- [Govind Kavaturi | Scaling B2B customer support with AI](/content/author/govind-kavaturi/index.html): Govind Kavaturi is the Co-Founder of Thena, leading marketing and growth. He’s a global community builder and former GTM leader at Branch, focused on driving demand and brand in the AI support space. (391 words)
- [Lauren Davis | CX-focused support content at Thena](/content/author/lauren-davis/index.html): Lauren Davis is a product marketing leader with experience at Siena AI, Thena, Meta, and more—known for driving GTM strategy, positioning, and customer-focused messaging in SaaS. (357 words)
- [Gozde Gorce | Building better CX with AI at Thena](/content/author/gozde-gorce/index.html): Read expert articles by Gozde Gorce on support automation, CX trends, and AI applications in modern customer service. (233 words)
- [Paulina | Transforming support & CX with AI at Thena](/content/author/paulina/index.html): Paulina is a content strategist who transforms complex SaaS concepts into compelling thought-leadership narratives.  (261 words)
- [Nitish Upadhyay - Customer support & Growth at Thena](/content/author/nitish/index.html): Read insights from Nitish Upadhyay on Claude AI, support data, B2B help desk optimization and more on Thena’s blog. (229 words)
- [Victor Joseph | Building Slack-first support with AI](/content/author/victor-joseph/index.html): S. Victor Joseph – Building world-class customer support at Thena (187 words)
- [Mike Molinet | AI customer support thought leader](/content/author/mike-molinet/index.html): Gain expert advice from Mike Molinet on building AI-driven customer support systems and enhancing B2B communication using Slack. (292 words)
- [Ankit Saxena | Building AI customer support | Thena](/content/author/ankit-saxena/index.html): Ankit Saxena is the Co-Founder and CEO of Thena, focused on building a channel-native, account-centric AI support platform. He brings 15+ years of experience across post-sales, GTM, and product leadership. (177 words)
- [Unmukt | AI support & CX content by Thena](/content/author/unmukt/index.html): Read Unmukt’s blogs on optimizing Slack support, improving ticket resolution, and integrating AI in customer experience. (118 words)
- [Sucharitha | B2B customer support content strategy](/content/author/sucharitha/index.html): Explore customer-centric insights from Sucharitha on AI ticketing, support best practices, and seamless communication with Thena. (65 words)
- [Jordan Pierro | Modern B2B support insights at Thena](/content/author/jordan-pierro/index.html): Jordan Pierro – Scaling GTM and leading high-performing SaaS sales teams (115 words)
- [Dhawal Jethwani | AI CX strategy at Thena](/content/author/dhawal-jethwani/index.html): Discover Dhawal’s insights on AI tools, Slack integrations, and modern support workflows to streamline customer experience with Thena. (26 words)

## Resources

- [Full Page Index](/index.html): Browse all cached pages with rich metadata
- [About This Cache](/about.html): Methodology, technical details, and usage guidelines
- [XML Sitemap](/sitemap.xml): Machine-readable sitemap for crawler discovery
- [Robots.txt](/robots.txt): Crawler directives