Resolve customer issues, right where they start.

Unify Slack, email, and chat to route, respond, and resolve in one flow.

Hey team, uploads to our projects are failing — it says

"Storage quota exceeded." What's going on?

Thanks for reaching out! Your current

plan includes 500GB of storage. Based

on recent activity, you’re close to your limit.

Can we get a temporary extension while we sort

it out internally?

Let AI handle the repetitive stuff. Focus your team on what matters.

Outsource complex tasks to purpose-built AI agents. Respond to customers, apply fields, create tickets, and escalate issues instantly.

Connect B2B channels

Turn chaos across Slack, email, chat into trackable tickets.

Auto-triage and route tickets

Streamline team processes with customizable boards and role-based controls.

Build support hub

Consolidate support content and knowledge in your own branded private or public help centers.

Automate B2B support

Trigger workflows with smart AI + human logic.

The support platform for B2B

Enterprise grade security to protect your customer data

Features

• Team boards: Organize tickets across multiple boards by team.
• Groups: Set up groups with custom assignment logic.
• Routing: Auto-assign tickets to the right group or agent.
• Custom fields: Customize fields to align with your process.
• SLA: Define and enforce service-level policies.
• Notifications: Get real-time alerts for critical ticket updates.
• Slack: Track and manage tickets directly from Slack.
• Email: Convert emails into trackable tickets.
• Web chat: Turn chats into tickets instantly.
• MS Teams: Convert MS Teams messages into tickets.
• Views: Build and embed custom ticket views.
• Accounts: Track tickets by company or account.
• Auto-responder: Send replies automatically while you are away.
• Internal threads: Collaborate with your team on tickets.
• CSAT: Collect and track customer feedback.
• Insights: View key metrics on performance and trends.
• Workflows: Automate repeatable ticket flows.
• Knowledge base: Share and update articles from support flows.
• Tasks: Track action items on accounts.
• Apps: Connect Thena with your internal systems.

Upgrade your support game

From scrappy to scalable, Thena powers your next stage.

Pricing

• Starter Billed annually: $29/user/month
  Up to 5 user seats, Up to 1,000 tickets/month, Slack & email

• Standard Billed annually: $79/user/month
  Everything in Starter + AI web chat, AI agent studio, MCP, APIs

• Enterprise Billed annually: $119
  Everything in Standard + AI agent custom deployments, MS Teams, Enterprise APIs, Enterprise security features

Join top performing B2B teams

Support that moves at the speed of your customers.

Customer Testimony
"With Thena, our single support lead manages hundreds of customers across Slack, email, and chat, something that used to take a 4-person team." - Austin Hay, Co-founder, Clarify

Experience the most modern ticketing window.