Jan 14, 2025
By
Paulina

How to Use Slack for Customer Support in B2B (Guide)

Editors' pick

The modern support stack 2026: how best-of-breed ecosystems will define customer success
Oct 31, 2025
By
Govind Kavaturi

B2B customer support response time benchmarks in 2025
Aug 28, 2025
By
Govind Kavaturi

7 best B2B AI customer support platforms in 2025
Aug 27, 2025
By
Govind Kavaturi

Product updates

Broadcasts in slack and email: how modern B2B teams communicate
Sep 15, 2025
By
Govind Kavaturi

AI copilot in B2B customer support: the future of service
Aug 8, 2025
By
Govind Kavaturi

AI logs: The future of transparent AI in customer support
Jul 1, 2025
By
Govind Kavaturi

Popular

6 best support ticketing tools for Slack in 2025
Jan 14, 2025
By
Paulina

How to Use Slack for Customer Support in B2B (Guide)
Jan 14, 2025
By
Paulina

20+ Zendesk alternatives (Free & Paid tools)
Jan 8, 2025
By
Paulina

All articles

From support to product feedback loop: How to link customer tickets to product roadmap decisions

Oct 31, 2025
By
Nitish Upadhyay

The modern support stack 2026: how best-of-breed ecosystems will define customer success

Oct 31, 2025
By
Govind Kavaturi

Top 5 AI models transforming B2B customer support 2025

Oct 8, 2025
By
Govind Kavaturi

Proactive spike alerts using online artificial intelligence on support channels

Oct 7, 2025
By
Thena team

60 examples of B2B customer support communication for Slack, email, and live chat

Oct 3, 2025
By
Govind Kavaturi

AI in B2B: how companies are using it to scale smarter

Oct 1, 2025
By
Govind Kavaturi

AI prompts for B2B customer support: the complete guide

Sep 30, 2025
By
Govind Kavaturi

Navigating the B2B customer journey: Mapping the path to value and expansion

Sep 29, 2025
By
Govind Kavaturi

Slack forms explained: collect data directly in Slack

Sep 24, 2025
By
Paulina