# Victor Joseph

Customer support engineer, Thena

[Linkedin](https://www.linkedin.com/in/s-victor-joseph-%F0%9F%A6%89-082b8a124/)

[S. Victor Joseph](https://www.linkedin.com/in/s-victor-joseph-%F0%9F%A6%89-082b8a124/) is the first Customer Support hire at Thena, where he’s building the support function from the ground up—tools, workflows, and operations. With experience at [Twilio](https://www.twilio.com/), [Khoros](https://khoros.com/), and [IBM](https://www.ibm.com/), he brings a strong background in technical support, escalations, and API troubleshooting. Victor partners closely with GTM and engineering teams to turn customer feedback into action. He’s known for his calm, methodical approach and deep commitment to resolving issues fast and thoroughly. At Thena, Victor is shaping what great customer support looks like in the AI era—one ticket, one process, and one solved problem at a time.

## Articles

**Zendesk vs Freshdesk: navigating the customer support landscape**  
Jul 30, 2025  
By  
Victor Joseph](/content/post/zendesk-vs-freshdesk/index.html)

**Mastering difficult customer interactions with empathy**  
Jul 16, 2025  
By  
Victor Joseph](/content/post/how-to-deal-with-difficult-customers-effectively/index.html)

**Telegram ticket bot system for efficient customer support**  
Jul 10, 2025  
By  
Victor Joseph](/content/post/telegram-ticket-bot-system-guide/index.html)

**How to start a new conversation in Slack: messages, threads, and line breaks explained**  
Jul 3, 2025  
By  
Victor Joseph](/content/post/how-to-start-a-new-conversation-in-slack-messages-threads-and-line-breaks-explained/index.html)

**Q&A: What tasks can AI agents automate in B2B customer support?**  
Jun 25, 2025  
By  
Victor Joseph](/content/post/q-a-what-tasks-can-ai-agents-automate-in-b2b-customer-support/index.html)

**A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial**  
Jan 14, 2025  
By  
Victor Joseph](/content/post/day-in-life-as-a-support-engineer-using-thena-customer-happiness-on-speed-dial/index.html)