Victor Joseph

Customer support engineer, Thena

Linkedin

S. Victor Joseph is the first Customer Support hire at Thena, where he’s building the support function from the ground up—tools, workflows, and operations. With experience at Twilio, Khoros, and IBM, he brings a strong background in technical support, escalations, and API troubleshooting. Victor partners closely with GTM and engineering teams to turn customer feedback into action. He’s known for his calm, methodical approach and deep commitment to resolving issues fast and thoroughly. At Thena, Victor is shaping what great customer support looks like in the AI era—one ticket, one process, and one solved problem at a time.

Articles

Zendesk vs Freshdesk: navigating the customer support landscape
Jul 30, 2025
By
Victor Joseph](/content/post/zendesk-vs-freshdesk/index.html)

Mastering difficult customer interactions with empathy
Jul 16, 2025
By
Victor Joseph](/content/post/how-to-deal-with-difficult-customers-effectively/index.html)

Telegram ticket bot system for efficient customer support
Jul 10, 2025
By
Victor Joseph](/content/post/telegram-ticket-bot-system-guide/index.html)

How to start a new conversation in Slack: messages, threads, and line breaks explained
Jul 3, 2025
By
Victor Joseph](/content/post/how-to-start-a-new-conversation-in-slack-messages-threads-and-line-breaks-explained/index.html)

Q&A: What tasks can AI agents automate in B2B customer support?
Jun 25, 2025
By
Victor Joseph](/content/post/q-a-what-tasks-can-ai-agents-automate-in-b2b-customer-support/index.html)

A Day in my Life as a Support Engineer using Thena: Customer Happiness on Speed Dial
Jan 14, 2025
By
Victor Joseph](/content/post/day-in-life-as-a-support-engineer-using-thena-customer-happiness-on-speed-dial/index.html)