# Thena team ## Articles **Proactive spike alerts using online artificial intelligence on support channels** Oct 7, 2025 By Thena team ### Channels - [Email](/content/omni-channel-support#email/index.html) - [Slack](/content/slack/index.html) - [Live chat](/content/ai-chat-agents/index.html) - [Web forms](/content/omni-channel-support/index.html) - [MS Teams](/content/omni-channel-support#msteams/index.html) - [Discord](https://docs.thena.ai/guides/sources/discord) ### Trending - [What is Thena?](/content/post/what-is-thena-the-complete-guide-to-modern-b2b-customer-support/index.html) - [Agentic AI chat](/content/post/agentic-ai-chat-agents/index.html) - [Support AI for B2B](/content/post/ai-customer-support-b2b-startups-tutorial/index.html) - [Slack connect](/content/post/best-practices-for-slack-connect-channels/index.html) - [Slack for support](/content/post/using-slack-for-customer-support-guide/index.html) - [Email vs Slack](/content/post/email-vs-slack-which-platform-works-better-for-customer-support/index.html) - [Discord vs Slack](/content/post/discord-vs-slack-for-saas-businesses/index.html) - [Helpdesk](/content/post/what-is-a-help-desk-definition-key-functions-and-the-best-solution/index.html) - [B2B SaaS support](/content/ai-customer-support-for-b2b-saas/index.html) - [CSAT in B2B](/content/post/csat-in-b2b-customer-support-guide/index.html) ### Ticketing - [Tickets](/content/multi-persona-ticketing#tickets/index.html) - [Team boards](https://docs.thena.ai/guides/ticketing/teams) - [Groups](https://docs.thena.ai/guides/ticketing/groups) - [Routing](/content/multi-persona-ticketing/index.html) - [Statuses](https://docs.thena.ai/guides/ticketing/statuses) - [Ticket fields](https://docs.thena.ai/guides/ticketing/ticket-fields) - [Forms](/content/multi-persona-ticketing#forms/index.html) - [SLA](/content/multi-persona-ticketing#sla/index.html) - [Working hours](https://docs.thena.ai/guides/ticketing/working-hours) - [Auto-responder](/content/multi-persona-ticketing#auto-responder/index.html) - 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