# Paulina

Content writer

Paulina is a content strategist who transforms complex SaaS concepts into compelling thought-leadership narratives. With years of experience in high-stakes B2B writing, she combines razor-sharp tech expertise with a knack for engaging storytelling, helping businesses unlock the full potential of emerging technologies.

## Articles

**Slack forms explained: collect data directly in Slack**  
Sep 24, 2025  
|  
By  
Paulina](/content/post/slack-forms/index.html)  
  
**8 best freshdesk alternatives you should check out in 2025**  
Aug 29, 2025  
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By  
Paulina](/content/post/best-freshdesk-alternatives/index.html)  
  
**Top 7 Intercom alternatives to consider in 2025**  
Aug 25, 2025  
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By  
Paulina](/content/post/intercom-alternatives/index.html)  
  
**The ultimate guide to choosing the best customer portal software**  
Jul 28, 2025  
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By  
Paulina](/content/post/best-customer-portal-software-guide/index.html)  
  
**A Guide to the Best Software Support Solution for Customer Service**  
Jul 1, 2025  
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By  
Paulina](/content/post/a-guide-to-the-best-software-support-solution-for-customer-service/index.html)  
  
**4 Ways B2B Ticketing Portals Simplify Customer Support**  
Jan 21, 2025  
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By  
Paulina](/content/post/ways-b2b-ticketing-portals-simplify-customer-support/index.html)  
  
**5 Clever Ways to Use Shared Channels in Slack**  
Jan 20, 2025  
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By  
Paulina](/content/post/5-clever-ways-to-use-shared-channels-in-slack/index.html)  
  
**How to Use Slack Huddles to Boost Real-Time Team Collaboration**  
Jan 20, 2025  
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By  
Paulina](/content/post/how-to-use-slack-huddles-to-boost-real-time-team-collaboration/index.html)  
  
**Zendesk Slack Notification: Everything You Need to Know**  
Jan 20, 2025  
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By  
Paulina](/content/post/zendesk-slack-notifications-setup/index.html)  
  
**10 Best Lightweight CRM Platforms for Modern Companies in 2026**  
Jan 14, 2025  
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By  
Paulina](/content/post/10-best-lightweight-crm-platforms-for-modern-companies-in-2025/index.html)  
  
**5 best Halp alternatives**  
Jan 14, 2025  
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By  
Paulina](/content/post/best-halp-alternatives/index.html)  
  
**5 Best Slack Apps for Customer Support Teams in 2023**  
Jan 14, 2025  
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By  
Paulina](/content/post/5-best-slack-apps-for-customer-support-teams-in-2023/index.html)  
  
**5 reasons Slack Connect guarantees a higher net retention rate**  
Jan 14, 2025  
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By  
Paulina](/content/post/5-reasons-slack-connect-guarantees-a-higher-net-retention-rate/index.html)  
  
**6 best support ticketing tools for Slack in 2025**  
Jan 14, 2025  
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By  
Paulina](/content/post/support-ticketing-tools-for-serving-customers-on-slack/index.html)  
  
**7 Best Slack Integrations for Customer Service Teams**  
Jan 14, 2025  
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By  
Paulina](/content/post/best-slack-integrations-for-customer-service-teams/index.html)  
  
**7 Creative Ways to Use Slack for Remote Teams**  
Jan 14, 2025  
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By  
Paulina](/content/post/creative-ways-to-use-slack-for-remote-teams/index.html)  
  
**A Complete Guide to B2B Customer Service Ticketing Systems**  
Jan 14, 2025  
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By  
Paulina](/content/post/b2b-customer-service-ticketing-systems-guide/index.html)  
  
**How to Use Slack for Customer Support in B2B (Guide)**  
Jan 14, 2025  
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By  
Paulina](/content/post/using-slack-for-customer-support-guide/index.html)  
  
**Top 10 AI customer support software in 2025**  
Jan 14, 2025  
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By  
Paulina](/content/post/ai-customer-support/index.html)  
  
**How to Integrate Airtable with Slack**  
Jan 14, 2025  
|  
By  
Paulina](/content/post/airtable-slack-integration/index.html)