# Nitish Upadhyay Customer support & Growth [Linkedin](https://www.linkedin.com/in/nitishu/) ## Articles **From support to product feedback loop: How to link customer tickets to product roadmap decisions** Oct 31, 2025 By Nitish Upadhyay](/content/post/support-to-product-feedback-loop/index.html) **How to set up and analyze customer support data in Claude AI? Complete MCP integration guide** Aug 1, 2025 By Nitish Upadhyay](/content/post/customer-support-data-in-claude-ai/index.html) **Linear × Thena: bridging support and engineering teams** Jul 28, 2025 By Nitish Upadhyay](/content/post/linear-thena-integration-guide/index.html) ### Channels [Email](/content/omni-channel-support#email/index.html) [Slack](/content/slack/index.html) [Live chat](/content/ai-chat-agents/index.html) [Web forms](/content/omni-channel-support/index.html) [MS Teams](/content/omni-channel-support#msteams/index.html) [Discord](https://docs.thena.ai/guides/sources/discord) ### Trending [What is Thena?](/content/post/what-is-thena-the-complete-guide-to-modern-b2b-customer-support/index.html) [Agentic AI chat](/content/post/agentic-ai-chat-agents/index.html) [Support AI for B2B](/content/post/ai-customer-support-b2b-startups-tutorial/index.html) [Slack connect](/content/post/best-practices-for-slack-connect-channels/index.html) [Slack for support](/content/post/using-slack-for-customer-support-guide/index.html) [Email vs Slack](/content/post/email-vs-slack-which-platform-works-better-for-customer-support/index.html) [Discord vs Slack](/content/post/discord-vs-slack-for-saas-businesses/index.html) [Helpdesk](/content/post/what-is-a-help-desk-definition-key-functions-and-the-best-solution/index.html) [B2B SaaS support](/content/ai-customer-support-for-b2b-saas/index.html) [CSAT in B2B](/content/post/csat-in-b2b-customer-support-guide/index.html) ### Ticketing [Tickets](/content/multi-persona-ticketing#tickets/index.html) [Team boards](https://docs.thena.ai/guides/ticketing/teams) [Groups](https://docs.thena.ai/guides/ticketing/groups) [Routing](/content/multi-persona-ticketing/index.html) [Statuses](https://docs.thena.ai/guides/ticketing/statuses) [Ticket fields](https://docs.thena.ai/guides/ticketing/ticket-fields) [Forms](/content/multi-persona-ticketing#forms/index.html) [SLA](/content/multi-persona-ticketing#sla/index.html) [Working hours](https://docs.thena.ai/guides/ticketing/working-hours) [Auto-responder](/content/multi-persona-ticketing#auto-responder/index.html) [CSAT](/content/multi-persona-ticketing/index.html) [Customer portal](https://docs.thena.ai/guides/ticketing/customer-portal) [Snippets](https://docs.thena.ai/guides/ticketing/snippets) [Workflows](/content/site-root.html) [Related tickets](https://docs.thena.ai/guides/ticketing/related-tickets) [Internal threads](https://docs.thena.ai/guides/ticketing/internal-threads) [Emoji actions](https://docs.thena.ai/guides/ticketing/emoji-actions) ### Account [Tables](/content/accounts#tables/index.html) [Views](https://docs.thena.ai/guides/accounts/accounts-view) [Insights](https://docs.thena.ai/guides/accounts/accounts-view) [Account fields](https://docs.thena.ai/guides/accounts/account-fields) [Contact fields](https://docs.thena.ai/guides/accounts/contact-fields) [Tasks](https://docs.thena.ai/guides/accounts/tasks) [Notes](https://docs.thena.ai/guides/accounts/notes) [Activities](/content/accounts#activities/index.html) ### Knowledge base [Help centers](https://docs.thena.ai/guides/knowledge-base/help-centers) [Articles](https://docs.thena.ai/guides/knowledge-base/articles) [Live collaboration](https://docs.thena.ai/guides/knowledge-base/live-collaboration) [Tags](https://docs.thena.ai/guides/knowledge-base/tags) ### Broadcasting [Broadcasts](https://docs.thena.ai/guides/broadcasts/overview) [Audiences](https://docs.thena.ai/guides/broadcasts/audiences) [Analytics](https://docs.thena.ai/guides/broadcasts/analytics) ### AI [AI agents](/content/ai-agents/index.html) [AI](/content/ai-chat-agents/index.html) chat [AI co-pilot](https://docs.thena.ai/guides/ai-agents/flows) [AI logs](https://docs.thena.ai/guides/ticketing/ai-logs) [MCP](https://docs.thena.ai/api-reference/thena-mcp-server) server ### Integrations [HubSpot CRM](https://docs.thena.ai/platform/apps/hubspot) [Salesforce CRM](https://docs.thena.ai/platform/apps/salesforce) [Jira](https://docs.thena.ai/platform/apps/jira) [Linear](https://docs.thena.ai/platform/apps/linear) [Claude](/content/post/customer-support-data-in-claude-ai/index.html) [Cursor](https://docs.thena.ai/api-reference/thena-mcp-server) [Windsurf](https://docs.thena.ai/api-reference/thena-mcp-server) [Raycast](/content/post/customer-support-tickets-now-in-raycast-that-easy-with-thena/index.html) ### Company [Contact us](/content/contact-us/index.html) [About us](/content/about-us/index.html) [Changelog](https://docs.thena.ai/changelog/all) [Docs](https://docs.thena.ai/guides/onboarding/introduction) [Help center](https://knowledge.thena.ai/) [Customers](/content/customers/index.html) [Pricing](/content/pricing/index.html) [Blog](/content/blog/index.html) [All articles](/content/blog-all-articles/index.html) ### Status ### Developers [Ticketing APIs](https://docs.thena.ai/api-reference/search/introduction) [Apps platform](https://docs.thena.ai/api-reference/apps-platform/app-creation/create-a-new-app) [Agent studio](https://docs.thena.ai/api-reference/agent-studio/agents/create-agent) [Workflow APIs](https://docs.thena.ai/api-reference/workflows/workflows/available-filter-operators-and-logical-operators-to-use-in-workflow-filters) [Help center APIs](https://docs.thena.ai/api-reference/thena-help-center/help-centers/get-all-help-centers-for-the-user) ### Webhooks ### Comparison [Thena vs Zendesk](/content/thena-vs-zendesk/index.html) [Thena vs Freshdesk](/content/thena-vs-freshdesk/index.html) [Thena vs Intercom](/content/thena-vs-intercom/index.html) [Thena vs HubSpot](/content/thena-vs-hubspot/index.html) [Thena vs Salesforce](/content/thena-vs-salesforce-cases/index.html) [Thena vs Front](/content/thena-vs-front/index.html) ### Social [Linkedin](https://www.linkedin.com/company/thena-platform) 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