Lauren Davis

Product marketing manager

Linkedin

Lauren Davis is a seasoned product marketing leader with a decade of experience shaping go-to-market strategy at high-growth SaaS companies. She’s worked on product marketing at Thena, Meta (via Kustomer), Projector, and Zeus Living, and currently drives product marketing at Siena AI. Lauren brings a sharp eye for positioning, a deep understanding of customer experience, and a proven track record of launching impactful messaging in fast-moving markets.

Articles

Bundle Similar Requests Together with Thena’s Merge
Jan 14, 2025
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By
Lauren Davis](/content/post/bundle-similar-requests-together-with-thenas-merge-product-updates/index.html)

Understanding Your Customers Better Through Behavior Analysis
Jan 14, 2025
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By
Lauren Davis](/content/post/customer-behavior-analysis/index.html)

Enhancing Customer Communication in Slack with Thena’s Auto-Respond
Jan 14, 2025
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By
Lauren Davis](/content/post/enhancing-customer-communication-in-slack/index.html)

How Mobile Takes Modern Customer Support to the Next Level
Jan 14, 2025
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By
Lauren Davis](/content/post/mobile-customer-support-benefits/index.html)

How Modern Companies Supercharge Their Capacity Planning with Slack Data
Jan 14, 2025
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By
Lauren Davis](/content/post/how-modern-companies-supercharge-their-capacity-planning-with-slack-data/index.html)

Humans of CS vol. 02: Travis Perkins | biggest takeaway for CS from 2023
Jan 14, 2025
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By
Lauren Davis](/content/post/humans-of-cs-vol-02-travis-perkins/index.html)

Humans of CS vol. 03: Gozde Gorce | What are the most challenging lessons or moments in CS from 2023?
Jan 14, 2025
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By
Lauren Davis](/content/post/humans-of-cs-vol-03-gozde-gorce-what-are-the-most-challenging-lessons-or-moments-in-cs-from-2023/index.html)

Humans of CS vol. 04: Kristin O’Neill | Client experiences should never be a one-size fits all model.
Jan 14, 2025
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By
Lauren Davis](/content/post/humans-of-cs-vol-04-kristin-oneill-client-experiences-should-never-be-a-one-size-fits-all-model/index.html)

Humans of CS vol. 05: Chris Dishman | CSQLs (CS qualified leads) and other metrics you should be tracking
Jan 14, 2025
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By
Lauren Davis](/content/post/humans-of-cs-vol-05-chris-dishman-csqls-cs-qualified-leads-and-other-metrics-you-should-be-tracking/index.html)

Humans of Customer Success vol. 6: Steph Townes | Scaled CS is the Name of the Game
Jan 14, 2025
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By
Lauren Davis](/content/post/humans-of-customer-success-vol-6-steph-townes-scaled-cs-is-the-name-of-the-game/index.html)

Integrating External Links with Thena for Enhanced Collaboration
Jan 14, 2025
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By
Lauren Davis](/content/post/integrating-external-links-with-thena-for-enhanced-collaboration/index.html)

Manage Customer Feedback in Slack with Thena’s CSAT
Jan 14, 2025
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By
Lauren Davis](/content/post/manage-customer-feedback-in-slack-with-thena-csat/index.html)

Mastering Issue Escalations with Thena's Slack Integration
Jan 14, 2025
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By
Lauren Davis](/content/post/mastering-issue-escalations-thenas-slack-integration/index.html)

Optimize Your Request Management with Thena’s Custom Fields
Jan 14, 2025
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By
Lauren Davis](/content/post/thena-custom-fields-request-management/index.html)

Slack and Thena Usher in a New Era of Collaboration
Jan 14, 2025
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By
Lauren Davis](/content/post/slack-thena-collaboration-era/index.html)

Thena Ranked #1 for Chat / Live Support in G2’s Grid Report Fall 2023
Jan 14, 2025
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By
Lauren Davis](/content/post/thena-ranked-1-for-chat-live-support-in-g2s-grid-report-fall-2023/index.html)

Thena's AI Insights: Transforming Customer Support Dynamics
Jan 14, 2025
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By
Lauren Davis](/content/post/thena-ai-insights-customer-support/index.html)

Transforming Slack into a Customer Communications Powerhouse for Modern Companies
Jan 14, 2025
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By
Lauren Davis](/content/post/transforming-slack-into-a-customer-communications-powerhouse/index.html)

Unveiling CS Parliament: Your Hub for CS Networking, Learning, and Job opportunities
Jan 14, 2025
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By
Lauren Davis](/content/post/cs-parliament-networking-hub/index.html)

Vitally Talks CS: Insights on Meeting Customers & More
Jan 14, 2025
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By
Lauren Davis](/content/post/vitally-talks-cs-insights/index.html)