# Govind Kavaturi

Co-founder, Thena

[Linkedin](https://www.linkedin.com/in/govindkavaturi/)

[Govind Kavaturi](https://govindkavaturi.com/) is the Co-Founder of [Thena](https://lsvp.com/stories/lightspeeds-investment-in-thena-ai-2/). A long-time community builder and tech evangelist, Govind has spent the past decade building communities across India, Singapore, Indonesia, Australia, South Korea, and Japan. His background in grassroots engagement shapes his approach to storytelling, brand building, and marketing strategy.

Before Thena, Govind spent over six years at Branch with Ankit and Mike, where he worked on international expansion and managed global offices. Working closely with customers, he experienced the pain of broken customer communication—fueling his conviction to join Ankit and Mike.

At Thena, Govind is focused on building demand, brand and growth. With strong instincts for timing, messaging, and community, he’s helping redefine how B2B companies think about AI support.

Subscribe to Govind’s [personal blog](https://medium.com/@govind_kav).

## Articles

**The modern support stack 2026: how best-of-breed ecosystems will define customer success**  
Oct 31, 2025  
By  
Govind Kavaturi](/content/post/modern-support-stack-best-of-breed-ecosystem/index.html)

**Top 5 AI models transforming B2B customer support 2025**  
Oct 8, 2025  
By  
Govind Kavaturi](/content/post/top-5-ai-models-transforming-b2b-customer-support-2025/index.html)

**60 examples of B2B customer support communication for Slack, email, and live chat**  
Oct 3, 2025  
By  
Govind Kavaturi](/content/post/b2b-customer-support-examples/index.html)

**AI in B2B: how companies are using it to scale smarter**  
Oct 1, 2025  
By  
Govind Kavaturi](/content/post/ai-in-b2b/index.html)

**AI prompts for B2B customer support: the complete guide**  
Sep 30, 2025  
By  
Govind Kavaturi](/content/post/ai-prompts-for-b2b-customer-support/index.html)

**Navigating the B2B customer journey: Mapping the path to value and expansion**  
Sep 29, 2025  
By  
Govind Kavaturi](/content/post/b2b-customer-journey/index.html)

**Broadcasts in slack and email: how modern B2B teams communicate**  
Sep 15, 2025  
By  
Govind Kavaturi](/content/post/email-and-slack-broadcasts/index.html)

**B2B customer support response time benchmarks in 2025**  
Aug 28, 2025  
By  
Govind Kavaturi](/content/post/b2b-customer-support-response-time-benchmarks/index.html)

**7 best B2B AI customer support platforms in 2025**  
Aug 27, 2025  
By  
Govind Kavaturi](/content/post/best-b2b-ai-customer-support-platforms/index.html)

**17 legendary customer service quotes to not miss in 2025**  
Aug 26, 2025  
By  
Govind Kavaturi](/content/post/customer-service-quotes/index.html)

**CSAT in B2B support: the complete guide**  
Aug 11, 2025  
By  
Govind Kavaturi](/content/post/csat-in-b2b-customer-support-guide/index.html)

**AI copilot in B2B customer support: the future of service**  
Aug 8, 2025  
By  
Govind Kavaturi](/content/post/ai-copilot-b2b-customer-support/index.html)

**What is Thena? The complete guide to modern B2B customer support (2025)**  
Aug 4, 2025  
By  
Govind Kavaturi](/content/post/what-is-thena-the-complete-guide-to-modern-b2b-customer-support/index.html)

**What does a customer success manager (CSM) do? Role, strategy, and impact in SaaS**  
Jul 30, 2025  
By  
Govind Kavaturi](/content/post/what-is-csm-customer-success-manager/index.html)

**12 best free helpdesk software options for 2026 (with reviews)**  
Jul 22, 2025  
By  
Govind Kavaturi](/content/post/best-free-helpdesk-software/index.html)

**The ultimate guide to B2B customer experience management in 2025**  
Jul 15, 2025  
By  
Govind Kavaturi](/content/post/b2b-customer-experience-management-guide/index.html)

**AI logs: The future of transparent AI in customer support**  
Jul 1, 2025  
By  
Govind Kavaturi](/content/post/ai-logs-for-transparent-customer-support/index.html)

**Bring customer support to Raycast. Tickets, instantly accessible.**  
Jun 24, 2025  
By  
Govind Kavaturi](/content/post/customer-support-tickets-now-in-raycast-that-easy-with-thena/index.html)

**Built on trust: Thena's 2025 gold standard in data compliance**  
Jun 23, 2025  
By  
Govind Kavaturi](/content/post/built-on-trust-thena-s-gold-standard-in-data-compliance/index.html)

**Customer support AI for B2B startups: A step-by-step tutorial**  
Jun 22, 2025  
By  
Govind Kavaturi](/content/post/ai-customer-support-b2b-startups-tutorial/index.html)