# Biplab Content Writer Biplab is a content writer at Process Street. Her background is in marketing and project management, so she has a wealth of experience to draw from, which adds a touch of reality and a whole heap of depth ## Articles **2 Easy Steps to Launch Slack Connect and Onboard Your Customer** Jun 10, 2025 By Biplab **5 Ways Slack Can Help You Have a Better Relationship With Your Customer** Jan 20, 2025 By Biplab **5 Tips For Companies to Increase Their Support Resolution Times on Slack** Jan 14, 2025 By Biplab **Email vs Slack: which platform works better for customer support?** Jan 14, 2025 By Biplab Channels - [Email](/content/omni-channel-support#email/index.html) - [Slack](/content/slack/index.html) - [Live chat](/content/ai-chat-agents/index.html) - [Web forms](/content/omni-channel-support/index.html) - [MS Teams](/content/omni-channel-support#msteams/index.html) - [Discord](https://docs.thena.ai/guides/sources/discord) Trending - [What is Thena?](/content/post/what-is-thena-the-complete-guide-to-modern-b2b-customer-support/index.html) - [Agentic AI chat](/content/post/agentic-ai-chat-agents/index.html) - [Support AI for B2B](/content/post/ai-customer-support-b2b-startups-tutorial/index.html) - [Slack connect](/content/post/best-practices-for-slack-connect-channels/index.html) - [Slack for support](/content/post/using-slack-for-customer-support-guide/index.html) - [Email vs Slack](/content/post/email-vs-slack-which-platform-works-better-for-customer-support/index.html) - [Discord vs Slack](/content/post/discord-vs-slack-for-saas-businesses/index.html) - [Helpdesk](/content/post/what-is-a-help-desk-definition-key-functions-and-the-best-solution/index.html) - [B2B SaaS support](/content/ai-customer-support-for-b2b-saas/index.html) - [CSAT in B2B](/content/post/csat-in-b2b-customer-support-guide/index.html) Ticketing - [Tickets](/content/multi-persona-ticketing#tickets/index.html) - [Team boards](https://docs.thena.ai/guides/ticketing/teams) - [Groups](https://docs.thena.ai/guides/ticketing/groups) - [Routing](/content/multi-persona-ticketing/index.html) - 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[MCP](https://docs.thena.ai/api-reference/thena-mcp-server) server Integrations - [HubSpot CRM](https://docs.thena.ai/platform/apps/hubspot) - [Salesforce CRM](https://docs.thena.ai/platform/apps/salesforce) - [Jira](https://docs.thena.ai/platform/apps/jira) - [Linear](https://docs.thena.ai/platform/apps/linear) - [Claude](/content/post/customer-support-data-in-claude-ai/index.html) - [Cursor](https://docs.thena.ai/api-reference/thena-mcp-server) - [Windsurf](https://docs.thena.ai/api-reference/thena-mcp-server) - [Raycast](/content/post/customer-support-tickets-now-in-raycast-that-easy-with-thena/index.html) Company - [Contact us](/content/contact-us/index.html) - [About us](/content/about-us/index.html) - [Changelog](https://docs.thena.ai/changelog/all) - [Docs](https://docs.thena.ai/guides/onboarding/introduction) - [Help center](https://knowledge.thena.ai/) - [Customers](/content/customers/index.html) - [Pricing](/content/pricing/index.html) - [Blog](/content/blog/index.html) - [All articles](/content/blog-all-articles/index.html) Status Developers - [Ticketing APIs](https://docs.thena.ai/api-reference/search/introduction) - [Apps platform](https://docs.thena.ai/api-reference/apps-platform/app-creation/create-a-new-app) - [Agent studio](https://docs.thena.ai/api-reference/agent-studio/agents/create-agent) - [Workflow APIs](https://docs.thena.ai/api-reference/workflows/workflows/available-filter-operators-and-logical-operators-to-use-in-workflow-filters) - [Help center APIs](https://docs.thena.ai/api-reference/thena-help-center/help-centers/get-all-help-centers-for-the-user) Webhooks Comparison - [Thena vs Zendesk](/content/thena-vs-zendesk/index.html) - [Thena vs Freshdesk](/content/thena-vs-freshdesk/index.html) - [Thena vs Intercom](/content/thena-vs-intercom/index.html) - [Thena vs HubSpot](/content/thena-vs-hubspot/index.html) - [Thena vs Salesforce](/content/thena-vs-salesforce-cases/index.html) - [Thena vs Front](/content/thena-vs-front/index.html) Social - [Linkedin](https://www.linkedin.com/company/thena-platform) - [Instagram](https://www.instagram.com/thenaplatform/) - 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