AI knowledge base software | AI-powered knowledge management
The AI knowledge base for B2B teams
Centralize answers, scale support, move faster.
WYSWIG content editor to hosting all in one solution.
Empower your users. Lighten support load.
Articles
Create and manage content. AI drafts articles with SEO, formatting, and fast publishing.
Collections
Organize all your content in one place. Use bulk actions, filters, and visibility controls built for scale.
Hosting
Fast, secure, and scalable. Runs on a global CDN with custom domain support.
Styling
Customize the overall look and feel without writing any code. Easily adjust themes, colors, branding, and layout settings.
Join top performing modern teams
Why Thena?
Thena is the only platform offering live collaboration, rich editors, and built-in feedback. No plugins. No hacks.
| Feature | Thena | Zendesk | Freshdesk | Intercom |
|---|---|---|---|---|
| AI articles | ✅ | ✅ | ❌ | ❌ |
| WYSWIG editor | ✅ Rich | ❌ Limited | ❌ Limited | ✅ Rich |
| User feedback | ✅ | ✅ | ✅ | ✅ |
| Live collaboration | ✅ | ❌ No support | ❌ No support | ✅ Supported |
| Cost | ✅ Free | ❌ Paid | ❌ Paid | ❌ Paid |
| MCP | ✅ Yes | ❌ No support | ❌ No support | ❌ No support |
Create. Customize. Publish.
Your help center.
FAQ
What is an AI knowledge base?
An AI knowledge base is your company’s help content, automatically generated from resolved support tickets. Instead of manually writing articles, AI uses your historical conversations and ticket data to create contextual, useful knowledge that evolves with your customer interactions.
How do I generate AI articles for the knowledge base?
Articles can be generated directly from the ticket view. Once a ticket is closed, you will see an option to create an AI-generated article based on the ticket’s conversation. It takes seconds with no copy-pasting or switching tabs.
Can I publish my help center on a custom domain?
Yes. You can fully brand and publish your help center on a custom domain. It looks like part of your product, not a third-party widget. Your brand stays front and center.